Empowering Share Now to onboard franchise customers scalably with decreasing marginal costs
‍

Tarik Hennings

Project Management Office (PMO) from ITUB

Our Mission.

ITUB collaborated with the Products Squads consulting company on a project to establish a franchise model for Share Now. At that time, Share Now comprised 18 teams tasked with delivering services to franchisees. The primary objective was to make Share Now a Franchise enabled company with a scalable business model and to launch the first franchise customer in Münster.

How to become a franchise SaaS entity?

To achieve this transformation, a Project Management Office (PMO) was set up to oversee the company's transition to becoming a franchise Service/SaaS entity.
This shift aimed to offer scalable franchise services, allowing Share Now to expand rapidly into the German market, especially in medium and smaller cities, without the need for its own cars and infrastructure.

The PMO was responsible for the discovery, service definition, and the transition to a B2B-SaaS-like company.
ITUB managed the technical aspects of the project, leading several work streams. One primary focus was on the Rights & Roles work stream, ensuring a harmonized system meeting both franchisees' needs and audit standards.
Secondly ITUB was in charge for the second work stream defining the service interface for franchises, business case and solution architecture for Share Now.

After Selection of an implementation partner and the lead to a six-month Salesforce project to establish this Franchise Service Desk.

Our Outcomes.

- Franchise Concept for the whole Share Now Company
- Launch first Franchise Customer
‍- Transformation and enable of Share Now to offer a scalable franchise product
- enable Share Now technically Implement Share Now with rights and Roles for Franchise across all systems and third party systems
- enable Share Now to service Franchise Customers via Service Desk cross company

Overall, we technically empowered Share Now to onboard Franchise customers scalably with decreasing marginal costs.

‍Our responsibilities

- Technical Project Management Office for Rollout of Franchise 2.0 project
- Transforming company (18 teams) towards service oriented franchise company
- Technical PO leading Workstream for rights & roles OKTA integration
- Technical PO / Solution Architecture for Salesforce Service Desk project

Applied skills

- Technical Project Management Office for Rollout of Franchise 2.0 project
- Salesforce App Development
- Salesforce
- Software Architecture
- Project Management
- Technical Project Management
- Solution Architecture
- Product Management
- Software Architecture